Privacy Info

Privacy Policy


Last Updated on: 01-01-2025



Welcome to Pet Castle! We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website (the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect the following types of information:

  1. Personal Information:
  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers)
  1. Account Information:
  • Username and password
  • Profile preferences
  1. Device and Usage Information:
  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Interaction with our Services (e.g., pages visited, time spent on pages)
  1. Transaction Data:
  • Purchase history
  • Order details
  • Payment confirmations
  1. Marketing Preferences and Communications:
  • Responses to surveys
  • Preferences for promotional materials
  1. How We Use Your Information
  • Process and fulfill orders
  • Provide customer support
  • Improve our Services
  • Send promotional and marketing communications
  • Detect and prevent fraudulent activities
  • Comply with legal obligations
  1. How We Share Your Information
  • Service Providers: To facilitate payment processing, order fulfillment, and delivery.
  • Advertising Partners: To show personalized ads on platforms like Facebook and Google.
  • Legal Authorities: When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

  1. Advertising and Analytics
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze usage, and deliver targeted ads.
  • Google Analytics: To understand user behavior and improve our Services.
  • Facebook Pixel: To deliver relevant ads and measure ad performance.

You can manage your cookie preferences through your browser settings.

  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  1. Data Security

We implement industry-standard security measures to protect your information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

As a resident of Kuwait, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Opt out of marketing communications.
  • Request the deletion of your personal data, subject to legal obligations.

To exercise these rights, contact us at Sales@Petcastlekw.com.

  1. Account Deletion

You are able to delete your account from your “My account” page on Petcastlekw.com. Once your account has been deleted, all processed data shall be erased automatically. You will not be able to reactivate your account or regain access. We will not retain or restore any of your data. To make future purchases on Pet Castle, you will have to set up a new account. Once you request to have your account deleted, we’ll process your request and deactivate your account. This process may take up to 30 days.

  1. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Services after changes signify your acceptance of the revised policy.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pet Castle
Email: Sales@Petcastlekw.com.
Phone: +965-50667002

  1. Consent

By using our Services, you consent to this Privacy Policy and the collection, use, and sharing of your information as described herein.

Pet Castle

Your Pets are treated like royalty!